ROLE OF L1 ,L2 , L3 Team in Production Support Hello Fiends , In my previous blog i have given you the overview of Application Production Support. Here i am going to provide information how support team works on issues/bugs etc. As we know in last blog we can have several issues related with live application like priority tickets , long running jobs etc so support the whole Application or module for production Support we can have divide support team in separate part . Note : Here whole Application or module means you are providing service to client for any application . Suppose if you are working for Google, Facebook , Morgan Stanley or any other clients and the module is live then you are the SPOC(Single point of Contact) , if any issues comes under this application Like user is trying to open google.com and page not found then it’s critical issue and support team need to resolve it asap also if site is taking time then it’s related with performance and Support team needs...
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